1 Market Overview
    1.1 Application-layer AI Agents in Customer Service Definition
    1.2 Global Application-layer AI Agents in Customer Service Market Size and Forecast
    1.3 China Application-layer AI Agents in Customer Service Market Size and Forecast
    1.4 Share of China Application-layer AI Agents in Customer Service Market with Respect to the Global Market
    1.5 Application-layer AI Agents in Customer Service Market Size: China VS Global Growth Rate, 2020-2031
    1.6 Application-layer AI Agents in Customer Service Market Dynamics
        1.6.1 Application-layer AI Agents in Customer Service Market Drivers
        1.6.2 Application-layer AI Agents in Customer Service Market Restraints
        1.6.3 Application-layer AI Agents in Customer Service Industry Trends
        1.6.4 Application-layer AI Agents in Customer Service Industry Policy
2 Global Leading Players and Market Share
    2.1 By Revenue of Application-layer AI Agents in Customer Service, Global Market Share by Company, 2020-2025
    2.2 Global Application-layer AI Agents in Customer Service Participants, Market Position (Tier 1, Tier 2, and Tier 3)
    2.3 Global Application-layer AI Agents in Customer Service Concentration Ratio
    2.4 Global Application-layer AI Agents in Customer Service Mergers & Acquisitions, Expansion Plans
    2.5 Global Application-layer AI Agents in Customer Service Major Companies Product Type
    2.6 Head Office and Area Served of Key Players
3 China Leading Players, Market Share and Ranking
    3.1 By Revenue of Application-layer AI Agents in Customer Service, China Market Share by Company, 2020-2025
    3.2 China Application-layer AI Agents in Customer Service Application-layer AI Agents in Customer Service Participants, Market Position (Tier 1, Tier 2, and Tier 3)
4 Industry Chain Analysis
    4.1 Application-layer AI Agents in Customer Service Industry Chain
    4.2 Application-layer AI Agents in Customer Service Upstream Analysis
        4.2.1 Application-layer AI Agents in Customer Service Core Raw Materials
        4.2.2 Main Manufacturers of Application-layer AI Agents in Customer Service Core Raw Materials
    4.3 Midstream Analysis
    4.4 Downstream Analysis
    4.5 Application-layer AI Agents in Customer Service Production Mode
    4.6 Application-layer AI Agents in Customer Service Procurement Model
    4.7 Application-layer AI Agents in Customer Service Industry Sales Model and Sales Channels
        4.7.1 Application-layer AI Agents in Customer Service Sales Model
        4.7.2 Application-layer AI Agents in Customer Service Typical Distributors
5 Sights by Type
    5.1 Application-layer AI Agents in Customer Service Classification by Type
        5.1.1 Supporting Type
        5.1.2 Dominant Type
        5.1.3 Autonomous Type
    5.2 by Type, Global Application-layer AI Agents in Customer Service Consumption Value & CAGR, 2020 VS 2024 VS 2031
    5.3 by Type, Global Application-layer AI Agents in Customer Service Consumption Value, 2020-2031
6 Sights by Function
    6.1 Application-layer AI Agents in Customer Service Classification by Function
        6.1.1 Interactive Response Type
        6.1.2 Business Support Type
        6.1.3 User Operations Type
        6.1.4 Cross-Channel Integration Type
    6.2 by Function, Global Application-layer AI Agents in Customer Service Consumption Value & CAGR, 2020 VS 2024 VS 2031
    6.3 by Function, Global Application-layer AI Agents in Customer Service Consumption Value, 2020-2031
7 Sights by Business Model
    7.1 Application-layer AI Agents in Customer Service Classification by Business Model
        7.1.1 Saas Subscription Model
        7.1.2 Customized Solutions
        7.1.3 Hybrid Model
        7.1.4 Platform and Ecosystem Model
    7.2 by Business Model, Global Application-layer AI Agents in Customer Service Consumption Value & CAGR, 2020 VS 2024 VS 2031
    7.3 by Business Model, Global Application-layer AI Agents in Customer Service Consumption Value, 2020-2031
8 Sights by Application
    8.1 Application-layer AI Agents in Customer Service Segment by Application
        8.1.1 Internet
        8.1.2 Finance
        8.1.3 Telecommunications
        8.1.4 Healthcare
        8.1.5 Education
        8.1.6 Other
    8.2 by Application, Global Application-layer AI Agents in Customer Service Consumption Value & CAGR, 2020 VS 2024 VS 2031
    8.3 by Application, Global Application-layer AI Agents in Customer Service Consumption Value, 2020-2031
9 Sales Sights by Region
    9.1 By Region, Global Application-layer AI Agents in Customer Service Consumption Value, 2020 VS 2024 VS 2031
    9.2 By Region, Global Application-layer AI Agents in Customer Service Consumption Value, 2020-2031
    9.3 North America
        9.3.1 North America Application-layer AI Agents in Customer Service Market Size & Forecasts, 2020-2031
        9.3.2 By Country, North America Application-layer AI Agents in Customer Service Market Size Market Share
    9.4 Europe
        9.4.1 Europe Application-layer AI Agents in Customer Service Market Size & Forecasts, 2020-2031
        9.4.2 By Country, Europe Application-layer AI Agents in Customer Service Market Size Market Share
    9.5 Asia Pacific
        9.5.1 Asia Pacific Application-layer AI Agents in Customer Service Market Size & Forecasts, 2020-2031
        9.5.2 By Country/Region, Asia Pacific Application-layer AI Agents in Customer Service Market Size Market Share
    9.6 South America
        9.6.1 South AmericaApplication-layer AI Agents in Customer Service Market Size & Forecasts, 2020-2031
        9.6.2 By Country, South America Application-layer AI Agents in Customer Service Market Size Market Share
    9.7 Middle East & Africa
10 Sales Sights by Country Level
    10.1 By Country, Global Application-layer AI Agents in Customer Service Market Size & CAGR, 2020 VS 2024 VS 2031
    10.2 By Country, Global Application-layer AI Agents in Customer Service Consumption Value, 2020-2031
    10.3 United States
        10.3.1 United States Application-layer AI Agents in Customer Service Market Size, 2020-2031
        10.3.2 by Type, United States Application-layer AI Agents in Customer Service Consumption Value Market Share, 2024 VS 2031
        10.3.3 by Application, United States Application-layer AI Agents in Customer Service Consumption Value Market Share, 2024 VS 2031
    10.4 Europe
        10.4.1 Europe Application-layer AI Agents in Customer Service Market Size, 2020-2031
        10.4.2 by Type, Europe Application-layer AI Agents in Customer Service Consumption Value Market Share, 2024 VS 2031
        10.4.3 by Application, Europe Application-layer AI Agents in Customer Service Consumption Value Market Share, 2024 VS 2031
    10.5 China
        10.5.1 China Application-layer AI Agents in Customer Service Market Size, 2020-2031
        10.5.2 by Type, China Application-layer AI Agents in Customer Service Consumption Value Market Share, 2024 VS 2031
        10.5.3 by Application, China Application-layer AI Agents in Customer Service Consumption Value Market Share, 2024 VS 2031
    10.6 Japan
        10.6.1 Japan Application-layer AI Agents in Customer Service Market Size, 2020-2031
        10.6.2 by Type, Japan Application-layer AI Agents in Customer Service Consumption Value Market Share, 2024 VS 2031
        10.6.3 by Application, Japan Application-layer AI Agents in Customer Service Consumption Value Market Share, 2024 VS 2031
    10.7 South Korea
        10.7.1 South Korea Application-layer AI Agents in Customer Service Market Size, 2020-2031
        10.7.2 by Type, South Korea Application-layer AI Agents in Customer Service Consumption Value Market Share, 2024 VS 2031
        10.7.3 by Application, South Korea Application-layer AI Agents in Customer Service Consumption Value Market Share, 2024 VS 2031
    10.8 Southeast Asia
        10.8.1 Southeast Asia Application-layer AI Agents in Customer Service Market Size, 2020-2031
        10.8.2 by Type, Southeast Asia Application-layer AI Agents in Customer Service Consumption Value Market Share, 2024 VS 2031
        10.8.3 by Application, Southeast Asia Application-layer AI Agents in Customer Service Consumption Value Market Share, 2024 VS 2031
    10.9 India
        10.9.1 India Application-layer AI Agents in Customer Service Market Size, 2020-2031
        10.9.2 by Type, India Application-layer AI Agents in Customer Service Consumption Value Market Share, 2024 VS 2031
        10.9.3 by Application, India Application-layer AI Agents in Customer Service Consumption Value Market Share, 2024 VS 2031
    10.10 Middle East & Africa
        10.10.1 Middle East & Africa Application-layer AI Agents in Customer Service Market Size, 2020-2031
        10.10.2 by Type, Middle East & Africa Application-layer AI Agents in Customer Service Consumption Value Market Share, 2024 VS 2031
        10.10.3 by Application, Middle East & Africa Application-layer AI Agents in Customer Service Consumption Value Market Share, 2024 VS 2031
11 Company Profile
    11.1 China Mobile
        11.1.1 China Mobile Company Information, Head Office, Market Area, and Industry Position
        11.1.2 China Mobile Company Profile and Main Business
        11.1.3 China Mobile Application-layer AI Agents in Customer Service Models, Specifications, and Application
        11.1.4 China Mobile Application-layer AI Agents in Customer Service Revenue and Gross Margin, 2020-2025
        11.1.5 China Mobile Recent Developments
    11.2 Alibaba Cloud
        11.2.1 Alibaba Cloud Company Information, Head Office, Market Area, and Industry Position
        11.2.2 Alibaba Cloud Company Profile and Main Business
        11.2.3 Alibaba Cloud Application-layer AI Agents in Customer Service Models, Specifications, and Application
        11.2.4 Alibaba Cloud Application-layer AI Agents in Customer Service Revenue and Gross Margin, 2020-2025
        11.2.5 Alibaba Cloud Recent Developments
    11.3 Baidu AI Cloud
        11.3.1 Baidu AI Cloud Company Information, Head Office, Market Area, and Industry Position
        11.3.2 Baidu AI Cloud Company Profile and Main Business
        11.3.3 Baidu AI Cloud Application-layer AI Agents in Customer Service Models, Specifications, and Application
        11.3.4 Baidu AI Cloud Application-layer AI Agents in Customer Service Revenue and Gross Margin, 2020-2025
        11.3.5 Baidu AI Cloud Recent Developments
    11.4 HOLLYCRM
        11.4.1 HOLLYCRM Company Information, Head Office, Market Area, and Industry Position
        11.4.2 HOLLYCRM Company Profile and Main Business
        11.4.3 HOLLYCRM Application-layer AI Agents in Customer Service Models, Specifications, and Application
        11.4.4 HOLLYCRM Application-layer AI Agents in Customer Service Revenue and Gross Margin, 2020-2025
        11.4.5 HOLLYCRM Recent Developments
    11.5 iFLYTEK
        11.5.1 iFLYTEK Company Information, Head Office, Market Area, and Industry Position
        11.5.2 iFLYTEK Company Profile and Main Business
        11.5.3 iFLYTEK Application-layer AI Agents in Customer Service Models, Specifications, and Application
        11.5.4 iFLYTEK Application-layer AI Agents in Customer Service Revenue and Gross Margin, 2020-2025
        11.5.5 iFLYTEK Recent Developments
    11.6 Ronglian Qimo
        11.6.1 Ronglian Qimo Company Information, Head Office, Market Area, and Industry Position
        11.6.2 Ronglian Qimo Company Profile and Main Business
        11.6.3 Ronglian Qimo Application-layer AI Agents in Customer Service Models, Specifications, and Application
        11.6.4 Ronglian Qimo Application-layer AI Agents in Customer Service Revenue and Gross Margin, 2020-2025
        11.6.5 Ronglian Qimo Recent Developments
    11.7 Meiqia
        11.7.1 Meiqia Company Information, Head Office, Market Area, and Industry Position
        11.7.2 Meiqia Company Profile and Main Business
        11.7.3 Meiqia Application-layer AI Agents in Customer Service Models, Specifications, and Application
        11.7.4 Meiqia Application-layer AI Agents in Customer Service Revenue and Gross Margin, 2020-2025
        11.7.5 Meiqia Recent Developments
    11.8 Jingxiaozhi
        11.8.1 Jingxiaozhi Company Information, Head Office, Market Area, and Industry Position
        11.8.2 Jingxiaozhi Company Profile and Main Business
        11.8.3 Jingxiaozhi Application-layer AI Agents in Customer Service Models, Specifications, and Application
        11.8.4 Jingxiaozhi Application-layer AI Agents in Customer Service Revenue and Gross Margin, 2020-2025
        11.8.5 Jingxiaozhi Recent Developments
    11.9 Zhongguancun Kejin
        11.9.1 Zhongguancun Kejin Company Information, Head Office, Market Area, and Industry Position
        11.9.2 Zhongguancun Kejin Company Profile and Main Business
        11.9.3 Zhongguancun Kejin Application-layer AI Agents in Customer Service Models, Specifications, and Application
        11.9.4 Zhongguancun Kejin Application-layer AI Agents in Customer Service Revenue and Gross Margin, 2020-2025
        11.9.5 Zhongguancun Kejin Recent Developments
    11.10 Tianrun Rongtong
        11.10.1 Tianrun Rongtong Company Information, Head Office, Market Area, and Industry Position
        11.10.2 Tianrun Rongtong Company Profile and Main Business
        11.10.3 Tianrun Rongtong Application-layer AI Agents in Customer Service Models, Specifications, and Application
        11.10.4 Tianrun Rongtong Application-layer AI Agents in Customer Service Revenue and Gross Margin, 2020-2025
        11.10.5 Tianrun Rongtong Recent Developments
    11.11 NetEase Cloud Commerce
        11.11.1 NetEase Cloud Commerce Company Information, Head Office, Market Area, and Industry Position
        11.11.2 NetEase Cloud Commerce Company Profile and Main Business
        11.11.3 NetEase Cloud Commerce Application-layer AI Agents in Customer Service Models, Specifications, and Application
        11.11.4 NetEase Cloud Commerce Application-layer AI Agents in Customer Service Revenue and Gross Margin, 2020-2025
        11.11.5 NetEase Cloud Commerce Recent Developments
    11.12 Lingyang
        11.12.1 Lingyang Company Information, Head Office, Market Area, and Industry Position
        11.12.2 Lingyang Company Profile and Main Business
        11.12.3 Lingyang Application-layer AI Agents in Customer Service Models, Specifications, and Application
        11.12.4 Lingyang Application-layer AI Agents in Customer Service Revenue and Gross Margin, 2020-2025
        11.12.5 Lingyang Recent Developments
    11.13 Hopeing Technology
        11.13.1 Hopeing Technology Company Information, Head Office, Market Area, and Industry Position
        11.13.2 Hopeing Technology Company Profile and Main Business
        11.13.3 Hopeing Technology Application-layer AI Agents in Customer Service Models, Specifications, and Application
        11.13.4 Hopeing Technology Application-layer AI Agents in Customer Service Revenue and Gross Margin, 2020-2025
        11.13.5 Hopeing Technology Recent Developments
    11.14 Salesforce
        11.14.1 Salesforce Company Information, Head Office, Market Area, and Industry Position
        11.14.2 Salesforce Company Profile and Main Business
        11.14.3 Salesforce Application-layer AI Agents in Customer Service Models, Specifications, and Application
        11.14.4 Salesforce Application-layer AI Agents in Customer Service Revenue and Gross Margin, 2020-2025
        11.14.5 Salesforce Recent Developments
    11.15 Zendesk
        11.15.1 Zendesk Company Information, Head Office, Market Area, and Industry Position
        11.15.2 Zendesk Company Profile and Main Business
        11.15.3 Zendesk Application-layer AI Agents in Customer Service Models, Specifications, and Application
        11.15.4 Zendesk Application-layer AI Agents in Customer Service Revenue and Gross Margin, 2020-2025
        11.15.5 Zendesk Recent Developments
    11.16 AWS
        11.16.1 AWS Company Information, Head Office, Market Area, and Industry Position
        11.16.2 AWS Company Profile and Main Business
        11.16.3 AWS Application-layer AI Agents in Customer Service Models, Specifications, and Application
        11.16.4 AWS Application-layer AI Agents in Customer Service Revenue and Gross Margin, 2020-2025
        11.16.5 AWS Recent Developments
    11.17 Freshworks
        11.17.1 Freshworks Company Information, Head Office, Market Area, and Industry Position
        11.17.2 Freshworks Company Profile and Main Business
        11.17.3 Freshworks Application-layer AI Agents in Customer Service Models, Specifications, and Application
        11.17.4 Freshworks Application-layer AI Agents in Customer Service Revenue and Gross Margin, 2020-2025
        11.17.5 Freshworks Recent Developments
    11.18 IBM
        11.18.1 IBM Company Information, Head Office, Market Area, and Industry Position
        11.18.2 IBM Company Profile and Main Business
        11.18.3 IBM Application-layer AI Agents in Customer Service Models, Specifications, and Application
        11.18.4 IBM Application-layer AI Agents in Customer Service Revenue and Gross Margin, 2020-2025
        11.18.5 IBM Recent Developments
    11.19 DigitalGenius
        11.19.1 DigitalGenius Company Information, Head Office, Market Area, and Industry Position
        11.19.2 DigitalGenius Company Profile and Main Business
        11.19.3 DigitalGenius Application-layer AI Agents in Customer Service Models, Specifications, and Application
        11.19.4 DigitalGenius Application-layer AI Agents in Customer Service Revenue and Gross Margin, 2020-2025
        11.19.5 DigitalGenius Recent Developments
    11.20 Haptik
        11.20.1 Haptik Company Information, Head Office, Market Area, and Industry Position
        11.20.2 Haptik Company Profile and Main Business
        11.20.3 Haptik Application-layer AI Agents in Customer Service Models, Specifications, and Application
        11.20.4 Haptik Application-layer AI Agents in Customer Service Revenue and Gross Margin, 2020-2025
        11.20.5 Haptik Recent Developments
    11.21 eGain
        11.21.1 eGain Company Information, Head Office, Market Area, and Industry Position
        11.21.2 eGain Company Profile and Main Business
        11.21.3 eGain Application-layer AI Agents in Customer Service Models, Specifications, and Application
        11.21.4 eGain Application-layer AI Agents in Customer Service Revenue and Gross Margin, 2020-2025
        11.21.5 eGain Recent Developments
    11.22 Intercom
        11.22.1 Intercom Company Information, Head Office, Market Area, and Industry Position
        11.22.2 Intercom Company Profile and Main Business
        11.22.3 Intercom Application-layer AI Agents in Customer Service Models, Specifications, and Application
        11.22.4 Intercom Application-layer AI Agents in Customer Service Revenue and Gross Margin, 2020-2025
        11.22.5 Intercom Recent Developments
    11.23 LiveAgent
        11.23.1 LiveAgent Company Information, Head Office, Market Area, and Industry Position
        11.23.2 LiveAgent Company Profile and Main Business
        11.23.3 LiveAgent Application-layer AI Agents in Customer Service Models, Specifications, and Application
        11.23.4 LiveAgent Application-layer AI Agents in Customer Service Revenue and Gross Margin, 2020-2025
        11.23.5 LiveAgent Recent Developments
    11.24 Cognigy
        11.24.1 Cognigy Company Information, Head Office, Market Area, and Industry Position
        11.24.2 Cognigy Company Profile and Main Business
        11.24.3 Cognigy Application-layer AI Agents in Customer Service Models, Specifications, and Application
        11.24.4 Cognigy Application-layer AI Agents in Customer Service Revenue and Gross Margin, 2020-2025
        11.24.5 Cognigy Recent Developments
    11.25 CRESCENDO
        11.25.1 CRESCENDO Company Information, Head Office, Market Area, and Industry Position
        11.25.2 CRESCENDO Company Profile and Main Business
        11.25.3 CRESCENDO Application-layer AI Agents in Customer Service Models, Specifications, and Application
        11.25.4 CRESCENDO Application-layer AI Agents in Customer Service Revenue and Gross Margin, 2020-2025
        11.25.5 CRESCENDO Recent Developments
    11.26 Decagon
        11.26.1 Decagon Company Information, Head Office, Market Area, and Industry Position
        11.26.2 Decagon Company Profile and Main Business
        11.26.3 Decagon Application-layer AI Agents in Customer Service Models, Specifications, and Application
        11.26.4 Decagon Application-layer AI Agents in Customer Service Revenue and Gross Margin, 2020-2025
        11.26.5 Decagon Recent Developments
    11.27 DevRev
        11.27.1 DevRev Company Information, Head Office, Market Area, and Industry Position
        11.27.2 DevRev Company Profile and Main Business
        11.27.3 DevRev Application-layer AI Agents in Customer Service Models, Specifications, and Application
        11.27.4 DevRev Application-layer AI Agents in Customer Service Revenue and Gross Margin, 2020-2025
        11.27.5 DevRev Recent Developments
    11.28 Gradient Labs
        11.28.1 Gradient Labs Company Information, Head Office, Market Area, and Industry Position
        11.28.2 Gradient Labs Company Profile and Main Business
        11.28.3 Gradient Labs Application-layer AI Agents in Customer Service Models, Specifications, and Application
        11.28.4 Gradient Labs Application-layer AI Agents in Customer Service Revenue and Gross Margin, 2020-2025
        11.28.5 Gradient Labs Recent Developments
    11.29 Maven AGI
        11.29.1 Maven AGI Company Information, Head Office, Market Area, and Industry Position
        11.29.2 Maven AGI Company Profile and Main Business
        11.29.3 Maven AGI Application-layer AI Agents in Customer Service Models, Specifications, and Application
        11.29.4 Maven AGI Application-layer AI Agents in Customer Service Revenue and Gross Margin, 2020-2025
        11.29.5 Maven AGI Recent Developments
    11.30 SIERRA
        11.30.1 SIERRA Company Information, Head Office, Market Area, and Industry Position
        11.30.2 SIERRA Company Profile and Main Business
        11.30.3 SIERRA Application-layer AI Agents in Customer Service Models, Specifications, and Application
        11.30.4 SIERRA Application-layer AI Agents in Customer Service Revenue and Gross Margin, 2020-2025
        11.30.5 SIERRA Recent Developments
12 Conclusion
13 Appendix
    13.1 Research Methodology
    13.2 Data Source
        13.2.1 Secondary Sources
        13.2.2 Primary Sources
    13.3 Market Estimation Model
    13.4 Disclaimer